Fenua Rent Privacy Policy
1. Introduction
At Fenua Rent ("we," "us," "our"), we are committed to protecting and respecting your privacy. This privacy policy ("Policy") explains what personal data we collect about you, how we use, share, and protect it when you use our website "www.fenuarent.com," our mobile application, or when you interact with our vehicle rental services (collectively, the "Services").
By using our Services, you agree to the practices described in this policy. We encourage you to read it carefully.
2. Data controller
The controller of your personal data is:
Fenua Rent
PK4.2 on the Maharepa mountain side
Moorea French Polynesia
98724
fenuarent@fenuarent.com
+689 89 488 538
3. The personal data we collect
We may collect and process the following data:
A. Information you provide to us directly:
Identity and contact details: Title, last name, first name, postal address, email address, telephone number, date of birth.
Driver's license information: License number, date of issue, country of issue, photocopy of license.
Payment information: Your credit card details (number, expiration date, security code) or other payment methods. This data is processed directly by our secure payment provider and is not stored on our servers.
Reservations and preferences: Details of your rentals (dates, pick-up and drop-off locations, type of vehicle chosen, options purchased such as additional insurance, baby seats, etc.).
Communications: Your exchanges with our customer service department (via email, phone, chat, or social media).
B. Information collected automatically:
Technical data: IP address, browser type, Internet service provider, pages visited, duration of visit, cookie identifiers.
Vehicle data (where applicable): For certain vehicles equipped with geolocation systems (GPS), we may collect data on the location and mileage of the vehicle during the rental period, in strict compliance with applicable law and for the legitimate purposes specified below.
C. Information from third parties:
Partners: If you make a reservation through a partner (travel website, agency), they will send us the information necessary to manage your rental.
Social media: If you interact with our pages on social media.
4. Purposes and legal bases of processing
We use your personal data for the following purposes:
| Purpose of processing | Legal basis |
| :— | :— |
| Manage your reservation and rental agreement (account creation, vehicle preparation, billing, payment). | Contract execution. |
| Check your driver's license and your eligibility to rent. | Legal obligation and legitimate interest. |
| Contacting you regarding your reservation (confirmations, changes, reminders). | Performance of the contract.
| Manage customer service and respond to your complaints. | Legitimate interest. |
| Send you marketing communications (promotional offers, newsletters) if you have consented to this. | Consent. |
| Improving our website and services (analysis of browsing data, satisfaction surveys). | Legitimate interest. |
| Preventing fraud and ensuring the safety of our property, customers, and employees. | Legitimate interest and legal obligation. |
| Manage the vehicle fleet (geolocation for vehicle protection, maintenance optimization). | Legitimate interest. |
5. Sharing your personal data
We do not sell your personal data. We may share it with:
Service providers: To help us operate our Services (website host, payment processor, email delivery service, analytics tools).
Legal authorities: If required by law (police, courts, tax authorities).
Insurers: In the event of an accident or loss in the context of claims management.
Business partners: Only if you have subscribed to a joint offer (e.g., rental + hotel), and with your explicit consent.
All our partners are contractually bound to protect your data and use it only for the services we ask them to provide.
6. Data transfers outside the EU/EEA
Fenua Rent is located in French Polynesia, which is not a member of the European Economic Area (EEA). If you reside in the EU/EEA, please be aware that your data is transferred to and processed in French Polynesia. The European Commission has recognized that French legislation (including that applicable in French Polynesia) offers an adequate level of protection. We implement all necessary safeguards to ensure the security of your data.
7. How long we keep your data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with any legal, accounting, or reporting obligations.
Account and reservation data: 5 years after your last interaction with us (end of contract + legal limitation period).
Payment data: Retained by our payment service provider for the period required by law and financial standards.
Prospect data (marketing): 3 years from the date of collection or your last contact.
Copy of driver's license: Deleted after verification and expiration of the potential billing dispute period.
8. Your rights
In accordance with the GDPR and the French Data Protection Act, you have the following rights:
* Right of access: Obtain a copy of your personal data.
* Right to rectification: Request the correction of inaccurate or incomplete data.
* Right to erasure ("right to be forgotten"): Request the deletion of your data.
* Right to restriction of processing: Request that the processing of your data be suspended in certain cases.
* Right to object: You may object to the processing of your data for reasons related to your particular situation, including for marketing purposes.
* Right to portability: Receive your data in a structured format and transmit it to another controller.
* Define guidelines regarding what should happen to your data after your death.
To exercise these rights, contact us at: fenuarent@fenuarent.com
You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) if you believe that the processing of your data does not comply with the regulations.
9. Cookies and tracking technologies
Our website uses cookies (small text files stored on your device) to:
* Ensure the proper functioning of the site (essential technical cookies).
* Analyze audience and improve your experience (analytical cookies).
* To offer you targeted advertising (advertising cookies, subject to your consent).
You can manage your cookie preferences via your browser settings or via our cookie consent banner when you first visit our website.
10. Security
We implement appropriate technical and organizational measures (such as encryption, secure access, staff training) to protect your data from unauthorized access, modification, disclosure, or destruction.
11. Changes to this policy
We may update this privacy policy periodically. We will notify you of any significant changes by posting the new policy on our website and indicating the "last updated" date. We encourage you to check this page regularly.
12. Contact us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:
Fenua Rent
fenuarent@fenuarent.com
+689 89 488 538
Last update: November 15, 2025
